1. Scope of the T&Cs and purpose

These general terms and conditions of sale (or "GTC") apply, without restriction or reservation, to all sales concluded by Little Anana, SAS registered with the RCS of Bayonne under number 833 499 171, whose registered office is located at 13 promenade du Prince Impérial 64600 Anglet, represented by its legal representative ("the seller"), to buyers, whether individuals or professionals (such as architects or interior designers) ("the customers" or "the customer").

The website www.littleanana.com ("the website") is an e-commerce platform that allows Internet users to purchase the products described below. The General Terms and Conditions define, in particular, the conditions for ordering, payment, delivery, and the management of any returns of the products ordered.

These products are intended exclusively for individuals and are not intended for professionals. Consequently, sales made on the site are governed by Articles L. 111-1 et seq. of the French Consumer Code.

These General Terms and Conditions are accessible at any time on the website and will prevail, where applicable, over any other version or any other contradictory document. The customer acknowledges having read and accepted the General Terms and Conditions before placing the order.

2. Definitions

Buyer or customer : any adult natural person who is a consumer purchasing one or more products for their personal needs on the site.

Order : purchase order placed on the site by a buyer.

Little Anana : brand operated by the aforementioned company.

Product(s) : goods offered for sale on the site.

Website : online commerce platform www.littleanana.com .

3. Access to the site and conditions of sale

3.1 Access to the service

The site is accessible free of charge to any user 7 days a week, 24 hours a day, except in the event of interruption for maintenance or for any other reason beyond the seller's control.

3.2 Customer account

All orders require the creation of a customer account. The information provided must be accurate. In the event of irregularities, the seller reserves the right to delete the account.

3.3 Product Description

The essential characteristics of the products are described on the website. The photographs are indicative and not contractual.

3.4 Conditions of sale

Product sales are primarily conducted on the website. However, customers can also purchase directly from the workshop if they prefer. For specific requests or orders from professionals (e.g., architects), payment by bank transfer may be offered following the issuance of a specific quote. The customer must provide accurate information when placing the order.

3.5 Product Availability

Most products are made to order and are not kept in stock. Manufacturing times are indicated on the product sheets and must be taken into account by the customer when ordering.

Only certain specific categories, such as unique pieces or products classified as "imperfect," are available while stocks last. If these products are unavailable, the customer will be informed as soon as possible and may be refunded.

4. Order

4.1 Placing the order

Any order is binding on the customer and constitutes an obligation to pay. Before validation, the customer can check and modify their basket.

4.2 Confirmation of the order

Once the order is validated, a confirmation email is sent to the customer.

5. Price and payment

5.1 Price

Prices displayed on the website are in euros, all taxes included. Delivery charges are an additional charge.

5.2 Payment methods

• Bank card (Visa, Mastercard)
• Paypal

The debit is made at the time of order validation.

6. Delivery

6.1 Delivery areas

Products are delivered worldwide, subject to the limitations indicated on the site.

6.2 Delivery methods and times

Delivery times vary depending on the delivery method chosen and are specified before confirmation of the order.

6.3 Delivery costs

Fees are indicated before order validation.

7. Right of withdrawal

7.1 Exercising the right of withdrawal

The customer has 14 days to exercise their right of withdrawal. Products must be returned in their original condition.

7.2 Limits

Personalized or custom orders are not eligible for the right of withdrawal.

8. Liability and guarantees

8.1 Legal guarantee of conformity

In accordance with Articles L. 217-4 et seq. of the Consumer Code, the products supplied by the seller benefit from the legal guarantee of conformity.

8.2 Warranty against hidden defects

The customer must notify the seller in writing at bonjour@littleanana.com and provide photos of the product and packaging in case of any problems.

9. Intellectual Property

All contents of the site are the exclusive property of the seller.

10. Dispute Resolution

The customer may resort to a mediator or refer the matter to the competent courts.

11. Protection of personal data

The customer has the right to access, rectify and delete information concerning him/her.

12. Contact

Email: bonjour@littleanana.com

Address: 13 Promenade du Prince Impérial, 64600 Anglet